Shipping Information

TRACKING YOUR ORDER

We will send you a tracking number to your email once the package has been shipped.

Track your package

 

SHIPPING ENQUIRIES

Please direct any shipping related inquiries to info@heyrecoveryco.com.

 

SHIPPING AND HANDLING

All orders will be shipped within 2 business days for in-stock merchandise received by 11:00 AM pacific time Monday to Friday. Orders made on Saturday, Sunday will be dispatched the following 2-3 business days.

SHIPPING TIMES

United States

Tracked Express FREE Shipping: 5-7 Business Days

United Kingdom

Tracked Express FREE Shipping: 8-15 Business Days

Canada

Tracked Express FREE Shipping: 5-7 Business Days

Europe

Tracked Express FREE Shipping: 5-7 Business Days

Australia 

Tracked Express FREE Shipping: 5-7 Business Days 

Rest Of World

Tracked Express FREE Shipping: 15-20 Business Days (depending on location) 

*Shipping times are subject to stock availability and exclude clearance/customs delays* 

Handling 

All orders will be dispatched from our warehouse within 2 business days, during peak periods this can increase to within 4 business days. HeyRecoveryCo is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability. 

We do not ship on public holidays, any orders placed during a holiday will be processed the next day. We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses HeyRecoveryCo will help as much as possible to trace a missing parcel.

90 DAY MONEY-BACK GUARANTEE

HeyRecoveryCo is proud to offer a 90 day money back guarantee if you are dissatisfied with our Handset, for more details on our guarantee please click here.

 

REFUNDS & RETURNS

If your item arrives damaged or is malfunctioning you can return it. You will need to return it in the condition that you received it in. This refund is valid within 1 year of purchasing. Email us at info@heyrecoveryco.com for more details.

If you are unsatisfied with your item you can return it for a full refund under the 90 day guarantee, you would have to trial the item for 70 days before exercising this option.

Click here for more details